FAQ's and Policies
Our Commitment to You: Blooming in the Lou will happily provide all the services specified in your Wedding Proposal/Wedding Order, and work with you as any adjustments need to be made up until your wedding date.
Click an item to see our policies
Purchases & Orders
Order Return Policy
Customer satisfaction is of the highest priority at Blooming
in the Lou. If your order arrives damaged, you are dissatisfied with your
order, or have another problem with the purchase, please contact us
to replace or exchange your order within 10 days of the arrival
date.
Order Cancellations
Orders must be canceled within 24 hours to receive a refund
to the original method of payment. After 24 hours, canceled orders will be
issued at our discretion as in-store credit only if the order hasn't yet gone
to production. Once your order has gone to production, it can no longer be
canceled. No refunds will be issued after 24 hours. Weddings do not apply.
Their cancellations/changes are based on their signed contract.
Refund, Credit, & Exchanges
Exchanges, refunds and credits will not be given after 10 business days of receiving a product, not including time needed to respond to your request.
Exchanges, credits, and discounts will be issued for the specific price of any product that shows up damaged from delivery. Refunds will only be issued in special circumstances at our sole discretion. If you need to submit a request for refund, credit or exchange please contact is at time2design2@gmail.com and
provide the following information:
Full Name
Email
Order Information
Issue
Request
Please allow up to 5 business days to respond to your email
request.
Please note we are unable to apply current promotions to previous orders even within minutes of a sale beginning. If you purchase an item at full price and the item goes on sale we cannot offer a refund or a credit for the difference.
Once an order is placed it is final. If you need to substitute products or add missing/forgotten items to the same order, please contact us at time2design2@gmail.com.
You can email to request changes within 24 hours, but we cannot guarantee that
we will be able to accommodate your request, depending on how far the order has been processed in our warehouse. We will help you place a new order for your forgotten items and/or order changes if necessary.
If you forget to use a discount code, we unfortunately cannot refund the difference, but can apply the credit to a future order for the difference. Your request must be made within 24 hours of purchase. We reserve the right to disallow discount codes to specific products. Deals are not subject to additional discounts. Multiple discount codes cannot be applied
to the same order.
If you have any questions, please send an email to time2design2@gmail.com
Shipping Policy
- Shipping Charges: If a client’s florals need to be shipped, the Wedding Proposal or Wedding Order does not include shipping fees. These charges are calculated separately and billed once shipping arrangements are finalized.
- Packaging & Transit: Blooming in the Lou packages all floral orders with great care to help ensure they arrive in excellent condition. However, once the order is in transit, Blooming in the Lou cannot be responsible for how the shipping carrier handles the merchandise.
Any external box damage, loss, or visible issues should be reported to the shipping company at the time of delivery.
- Damage, Loss, or Delays: If damage or loss occurs during transit, it is the client’s responsibility to file a claim directly with the shipping carrier. Once the order has shipped, Blooming in the Lou is not responsible for:
Lost shipments
Delayed shipments
Damaged shipments
To support the client, Blooming in the Lou will include a small number of extra flowers when possible and will provide guidance on how to repair or replace any damaged blooms.
Click an item to see answers to Frequently asked questions
FAQs
What are Sola flowers?
Sola wood flowers are a type of artificial flower made from the soft wood pulp of the tapioca plant. The wood pulp is processed and formed into thin sheets, which are then cut into various shapes and sizes to mimic real flowers. The sheets are also treated to make them durable and resistant to moisture, and then hand-dyed to mimic the colors and patterns of real flowers.
Sola wood flowers are eco-friendly, long-lasting, and offer a unique texture
and feel compared to traditional artificial flowers made from materials like
silk or foam.
Click each item to see our policies
Rental & Event Policies
Payment & Retainer
- Retainer & Booking: To secure a wedding date, Blooming in the Lou requires a non‑refundable retainer equal to 50% of the client’s Wedding Proposal estimate. Submission of this retainer signifies the client’s agreement to all terms outlined in this policy.
- Final Payment: The remaining balance on the client’s Blooming in the Lou Wedding Order is due within seven (7) days of order completion. Any applicable shipping charges will be added to the final invoice.
- Additional Purchases: Additional items may be purchased at any time. Items added before the final payment will be included in the final invoice. Items added after the final payment require payment in full prior to delivery or shipment.
- Changes & Updates: Blooming in the Lou understands that wedding plans may evolve and will make every reasonable effort to accommodate client updates leading up to the event date.
Flower Availability
Due to the nature of floral sourcing, Blooming in the Lou cannot guarantee identical flowers for any new orders or changes made less than three (3) weeks prior to the wedding date. In these cases, the team will work diligently to match the client’s color palette and overall style as closely as possible.
Delivery, Travel, & Setup
- Local Pickup: Local customer pickup in O’Fallon, MO is available upon request. Pickup arrangements will be coordinated directly between the client and Blooming in the Lou.
- Local Delivery: Blooming in the Lou offers delivery within a two‑hour radius of O’Fallon, MO. Delivery and setup fees apply and are determined based on: delivery distance and
the required setup time frame. All delivery details and associated costs will be discussed and agreed upon between the client and Blooming in the Lou prior to the event date.
Shipping to your Venue
- Shipping Charges: If a client’s florals need to be shipped, the Wedding Proposal or Wedding Order does not include shipping fees. These charges are calculated separately and billed once shipping arrangements are finalized.
- Packaging & Transit: Blooming in the Lou packages all floral orders with great care to help ensure they arrive in excellent condition. However, once the order is in transit, Blooming in the Lou cannot be responsible for how the shipping carrier handles the merchandise.
Any external box damage, loss, or visible issues should be reported to the shipping company at the time of delivery.
- Damage, Loss, or Delays: If damage or loss occurs during transit, it is the client’s responsibility to file a claim directly with the shipping carrier. Once the order has shipped, Blooming in the Lou is not responsible for:
Lost shipments
Delayed shipments
Damaged shipments
To support the client, Blooming in the Lou will include a small number of extra flowers when possible and will provide guidance on how to repair or replace any damaged blooms.
Cancellations & Subsitutions
- Cancellation Requests: All cancellation requests must be submitted in writing to Blooming in the Lou. Because all floral designs are custom‑created for each client, cancellations may be subject to additional fees depending on the timing and progress of the order.
- Non‑Refundable Retainer: The client acknowledges that the required retainer is non‑refundable. In the event of cancellation, this retainer is automatically forfeited.
- Cancellation Fees: Cancellation fees are determined by how close the cancellation occurs to the wedding date and the status of floral orders or design work already completed.
The client may be responsible for the following:
Six (6) to twelve (12) weeks prior to the wedding date: the client is responsible for 50% of the Wedding Order if Blooming in the Lou has already ordered flowers and those orders cannot be canceled.
Within six (6) weeks of the wedding date: the client may be responsible for up to 100% of the Wedding Order if Blooming in the Lou has substantially completed the floral designs or if materials have already been purchased.
- Individual Item Cancellations: There are no refunds for cancellations of individual items after the final payment has been made. Flowers allocated for those items will instead be used to enhance or upgrade the remaining arrangements in the client’s order.
- Substitution Policy: Blooming in the Lou reserves the right to make floral substitutions when necessary.
Substitutions may occur when:
- Flowers received are not of suitable quality.
- Flowers are unavailable due to vendor shortages.
In these situations, Blooming in the Lou will:
- Maintain the integrity of the client’s color palette.
- Preserve the overall style and design vision.
- Use flowers of equal or greater value.
- Clients will be notified of any significant adjustments to their floral selections.